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This the government office handling visa renewals and other immigration-related issues. The place is always jammed packed. The office opens at 9 a.m. and closes at 12 noon for lunch re-opening at 1:30pm and then closing at 5 pm. Even before the offices open there will be a queue of people outside; make sure you get there in good time. Once inside the office it's key that you get a ticket; I came in around 2:30pm got a ticket and waited until closing at around 5p.m. and the lady at the counter spent 30 seconds looking at my pack and then threw them at me....